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Warranty Policy

Adjustments or repairs made within the warranty period will be made at no charge. The warranty period for custom orthoses and prosthesis is 3 months for workmanship and materials. Normal adjustments such as new straps, padding, and minor modifications will be made at no charge for a period of one year. There will be a separate charge for adjustments or repairs that are made as a result of abuse or undue rough wear, as well as normal wear for leatherwork, liners, and any additional adjustments, which are prescribed by a physician.

Failure to contact the treating practitioner or infrequent or non-use of a device does not absolve the patient from responsibility for payment. Since the device is custom- fabricated and prescribed by your physician, it cannot be returned for credit. Prescribed "off the shelf" items cannot be returned for hygienic reasons.

It is in your best interest to communicate with your practitioner on a timely basis and to allow us to resolve any problems you are experiencing as efficiently and quickly as possible. It is our goal to provide you with the best care possible, and we will make every attempt to meet your needs. Please contact us at 410-224-2000 if you have questions.